First, for the record, I love my iPhone, my MacBook Pro, and every Apple product I have ever owned. I have long toted Apple as a company that makes fantastic products and has excellent customer service... but this time, they have really let me down.
The backstory: I was so excited when I first purchased my iPhone, on a three-year contract (all that was available at the time) through Bell Canada (my cell phone provider since my very first cell phone when I was 18) back in November of 2010. Even under the contract, it was still more expensive than any phone I had ever bought before, but I decided to take the leap - I even bought the AppleCare, because I planned on sticking with my phone for a while.
Everything was great, I loved my iPhone. It even replaced my point-and-shoot camera. How could I have foreseen what would happen next?
Little did I know, I would meet my future husband on April 29th, 2011 - and he would happen to live in another country.
And though we went through a long distance relationship for almost a full year, and had to deal with bureaucracy of the highest level in submitting paperwork for my visa, just so that we could get married - the most TEDIOUS result of my move to Florida has been trying to get my iPhone unlocked. ALL I want to do is be able to use a decent phone where I live! (To be fair, my lovely now-husband did give me his iPhone 3 to tide me over, but it drops calls a lot and rarely has service)
I tried asking T-Mobile (our current cell phone provider) - they said they were unable to unlock phones on another network. I went into the Apple store - they told me that it is up to each individual cell phone provider to give out unlock codes. I even researched jailbreaking and unlocking my phone that way, but the one "work-around" was disabled at some point last year.
So, since I am in Florida, and my mother is in Toronto, I had her go to our favourite Bell store employee. He is brilliant and has helped us with every problem we've ever had. He gave my mom a phone number to call, and said it would be $75, and in 24 hours a Bell representative would call her back with the code. Totally fine with that - I have absolutely NO PROBLEM with paying a fee to make my phone useable in my new home country.
My mom called on January 18, when she spoke to a representative named Jean, who said that it could be done with no problem, but that someone would have to follow up with her in 24 hours. She then followed up on Saturday and again on Monday, when she was told both times that it "wasn't 24 hours yet". Finally, on Tuesday, she received a call back. She was told that it absolutely could not be done because "Apple would not allow them to do it while the phone was still under contract" - Hey Bell Employees, if you're looking it up, it can all be found under REF EY11512.
So Apple is telling me that it's up to Bell to unlock it, and Bell is telling me that they're "not allowed" to unlock it, as per Apple.
And where does that leave me? It leaves me with a very expensive brick in my pocket.
So... this is my little "screw you" to Bell, and especially to Apple. Bell - my family has a home phone, satellite tv, several cell phones, and business lines with you. They will all be done, as soon as the contracts are up. Apple - I've owned 3 MacBook Pros, an iPhone, and countless accessories... and, sorry Apple, but if you can't fix this, you won't be getting any more of my money.
*EDIT* My issue has now had a positive resolution, thanks to this blog post!